Products to be returned with prior authorisation
What if my purchase is defective?
How long does shipping takes?
Can I track my purchased products?
Do you ship to other countries?


Products to be returned with prior authorisation
All shipping and handling fees are non-refundable UNLESS we made an error by shipping to a wrong address or sending an incorrect product. In cases like this, customer is to send an email to us for further instructions. Refunds will be made subsequently.

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What if my purchase is defective?
A customer must return defective products at their expense within 30 days from the date of purchase.

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How long does shipping takes?
All orders are processed and shipped within 3 working days. For shipping to other countries, it usually takes about 7 to 15 working days, depending on locations. In any case, do feel free to email us at [email protected] should you need any assistance while waiting for the shipment.

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Can I track my purchased products?
Tracking numbers will be sent via email to customers once the product is shipped.

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Do you ship to other countries?
Yes, we offers international shipping. Do email us at [email protected] if you wish to find out more.

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